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  1. #1
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    Default old Members having issues

    Hello
    I messaged Twistedsister that TY was back online. She is having issues with trying to register. when she clicks the register link it goes to a blank screen and does nothing for her. I had no idea what or where to start with.

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    LT, this is her profile link. https://forums.treatingyourself.com/...-TwistedSister
    Can you set her account to a default password then she can logon and change it?
    Thanks

  3. #3
    Shadbot 4.20 Shadimar's Avatar

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    I can have her old password emailed to her.

    Anyone who needs their password, I can email it to the email account you registered with and it only takes a minute so don't hesitate to ask.
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    Data Nazi Lightly_Toasted's Avatar

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    Shad is correct, very easy process to reset a password!

    LT

  5. #5
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    ok she said her email should have been []
    Last edited by Shadimar; 04-05-2019 at 05:49 PM. Reason: TY

  6. #6
    Shadbot 4.20 Shadimar's Avatar

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    OK, I sent it to the yahoo one but I'll change it to the one requested.

    Let me know if she has any issue or didn't get the email.
    Last edited by Shadimar; 04-05-2019 at 06:10 PM.
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  7. #7
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    No luck! From what I have gathered is she doesn't go online with a PC only a I Pad and her phone.
    I really am not to versed in these forum issues and such. I am hoping we can unkink her issues.

  8. #8
    Shadbot 4.20 Shadimar's Avatar

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    It shouldn't make any difference what device she uses.

    Nope, scratch that. Turns out I was wrong and it did make a difference.
    Last edited by Shadimar; 04-18-2019 at 08:12 AM.
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  9. #9
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    I dunno Shadimar, she hasn't given up but I have nothing in the way of suggestions to help her along.

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    Shadbot 4.20 Shadimar's Avatar

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    Well, let's see.

    Can you ask her if she got the email with her password info?

    I did change her profile's email account to the one she requested the password at, but that shouldn't affect the login process.
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    I believe she did but when she clicks the link it doesn't go anywhere for her. I think she even tried to re-register as something else and had issues with that as well so I have no clue which direction to send her other than she probably has malware or similar hijacking her unit is sorta where I am at now.

  12. #12
    Data Nazi Lightly_Toasted's Avatar

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    I would suggest sending her a temp password via @Undereducated and bypass the email process at this point. She can always reset her password after logging in.

    LT

  13. #13
    Shadbot 4.20 Shadimar's Avatar

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    It turns out the problem isn't on her end, I can't log in on my phone either. I just get a page of text, the top of which tells me to register and has a register link that just refreshes the page.

    I was able to log in over Tapatalk, that works fine, but not over my browser. What I can see of the forums is also presented as an early 90s text-only site.
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  14. #14
    Data Nazi Lightly_Toasted's Avatar

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    Quote Originally Posted by Shadimar View Post
    It turns out the problem isn't on her end, I can't log in on my phone either. I just get a page of text, the top of which tells me to register and has a register link that just refreshes the page.

    I was able to log in over Tapatalk, that works fine, but not over my browser. What I can see of the forums is also presented as an early 90s text-only site.
    I will look into it, I had never bothered with the mobile template as most use the tapatalk app.

    LT

  15. #15
    Data Nazi Lightly_Toasted's Avatar

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    Should be sorted out now. I have disabled the mobile style for older mobile browsers.

    LT

  16. #16
    Shadbot 4.20 Shadimar's Avatar

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    I just logged in on my phone, appears to be working now.
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  17. #17
    Seedling

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    I was having a problem as well...signing in as an old member...then when I got the verification email....I checked my profile and found the problem....I had an old email that doesn't even exist any more...so once I changed that all worked fine
    "Prohibition...goes beyond the bounds of reason in that it attempts to control a man's appetite by legislation and makes a crime out of things that are not crimes...a prohibition law strikes a blow at the very principles upon which our government was founded."

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