old Members having issues

**Undereducated** · 04-05-2019

Hello
I messaged Twistedsister that TY was back online. She is having issues with trying to register. when she clicks the register link it goes to a blank screen and does nothing for her. I had no idea what or where to start with.

**Undereducated** · 04-05-2019

LT, this is her profile link. https://forums.treatingyourself.com/...-TwistedSister
Can you set her account to a default password then she can logon and change it?
Thanks

**Shadimar** · 04-05-2019

I can have her old password emailed to her.

Anyone who needs their password, I can email it to the email account you registered with and it only takes a minute so don't hesitate to ask.

**Lightly_Toasted** · 04-05-2019

Shad is correct, very easy process to reset a password!

LT

**Undereducated** · 04-05-2019

ok she said her email should have been []

**Shadimar** · 04-05-2019

OK, I sent it to the yahoo one but I'll change it to the one requested.

Let me know if she has any issue or didn't get the email.

**Undereducated** · 04-14-2019

No luck! From what I have gathered is she doesn't go online with a PC only a I Pad and her phone.
I really am not to versed in these forum issues and such. I am hoping we can unkink her issues.

**Shadimar** · 04-14-2019

It shouldn't make any difference what device she uses.

Nope, scratch that. Turns out I was wrong and it did make a difference.

**Undereducated** · 04-16-2019

I dunno Shadimar, she hasn't given up but I have nothing in the way of suggestions to help her along.

**Shadimar** · 04-16-2019

Well, let's see.

Can you ask her if she got the email with her password info?

I did change her profile's email account to the one she requested the password at, but that shouldn't affect the login process.

**Undereducated** · 04-16-2019

I believe she did but when she clicks the link it doesn't go anywhere for her. I think she even tried to re-register as something else and had issues with that as well so I have no clue which direction to send her other than she probably has malware or similar hijacking her unit is sorta where I am at now.

**Lightly_Toasted** · 04-16-2019

I would suggest sending her a temp password via @Undereducated and bypass the email process at this point. She can always reset her password after logging in.

LT

**Shadimar** · 04-16-2019

It turns out the problem isn't on her end, I can't log in on my phone either. I just get a page of text, the top of which tells me to register and has a register link that just refreshes the page.

I was able to log in over Tapatalk, that works fine, but not over my browser. What I can see of the forums is also presented as an early 90s text-only site.

**Lightly_Toasted** · 04-17-2019

Originally Posted by Shadimar

It turns out the problem isn't on her end, I can't log in on my phone either. I just get a page of text, the top of which tells me to register and has a register link that just refreshes the page.

I was able to log in over Tapatalk, that works fine, but not over my browser. What I can see of the forums is also presented as an early 90s text-only site.

I will look into it, I had never bothered with the mobile template as most use the tapatalk app.

LT

**Lightly_Toasted** · 04-17-2019

Should be sorted out now. I have disabled the mobile style for older mobile browsers.

LT

**Shadimar** · 04-18-2019

I just logged in on my phone, appears to be working now.

**fylthevoyd** · 04-18-2019

I was having a problem as well...signing in as an old member...then when I got the verification email....I checked my profile and found the problem....I had an old email that doesn't even exist any more...so once I changed that all worked fine